Sudoku Sama Support

Need a hand, spotted a problem, or have an idea to share? Contact sleep9ull at sleep9ull@gmail.com. We aim to reply within 3 business days.

Tell us what happened

To help us understand your issue, please include:

• Your iPhone or iPad model.
• Your iOS or iPadOS version and Sudoku Sama app version, if known.
• What you were doing, what you expected, and what happened instead.
• The puzzle date and number, if your question is about a particular puzzle or reading.
• A screenshot, if it helps explain the issue. Please remove any private information first.

You can use the same email address for general feedback, accessibility issues, and feature requests. Do not send passwords, full receipts, payment details, or other sensitive information.

Frequently asked questions

How do I complete a puzzle?

Read the question above the 6×6 grid. It asks where a specific number belongs in a particular row. Select an empty cell in that row, then tap CONFIRM. Find the correct position to complete the puzzle; you do not need to fill the entire grid. See the how-to-play guide and 6×6 Sudoku rules for a walkthrough.

Can I see why an answer is correct?

Yes. After completing a puzzle, tap HOW? to replay the steps behind the answer. You can also revisit a completed puzzle through REVIEW.

What does Sudoku Sama Premium unlock?

Today’s Special is free. Premium unlocks past Specials so you can play them and build your archive collection. Completing a past Special saves its result, reading, and review on your device. Collected results remain after the subscription ends; in versions with iCloud Sync, you can also sync collection dates and grades when you turn it on. The original reading and puzzle snapshot do not sync.

How do I restore or manage a subscription?

Open Profile → Subscription. Use Restore Purchases when an active subscription is not recognized, and sign in with the same Apple Account used for the purchase. Use Manage Subscription to view or change the plan through Apple. Apple handles billing, renewals, cancellations, and refunds.

Do I need an account? Does my progress sync?

No Sudoku Sama account is required. Your full puzzle history and preferences stay on your device. In app versions with iCloud Sync, you can turn it on in Profile → iCloud Sync to sync Daily completion dates and grades and Archive collection dates and grades through your iCloud account. Puzzle boards, readings, answers, and display names do not sync. Sync may pause offline, and restored results can be reviewed, including step replay, when relevant puzzle content is available. The available content may differ from the original puzzle; the original snapshot does not sync. Turning the switch off does not delete existing iCloud records. Restore Purchases restores subscription access when StoreKit finds an active subscription for the same Apple Account; it does not restore local puzzle snapshots. Deleting the app normally removes local data, so contact us before deleting it if you are troubleshooting.

Privacy

Our privacy policy explains local storage, optional iCloud Sync, content downloads, optional analytics, subscription processing, and your choices.

About Sudoku Sama